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In the browser · Client follow-up

Every Google review gets its reply.

Côté Coiffure is a made-up salon in Narbonne. A review comes in: Sandra gets a suggested reply in her tone on WhatsApp and posts it in one tap. After each appointment, the review request goes out on its own.

LMLaura M. · 2 min ago

Very happy with my haircut, but a 20-minute wait despite the appointment.

Reply from the ownerThank you Laura! So glad you like the cut. You're right about the wait: we're reworking our Saturday schedule. See you soon, Sandra.

Behind it

Sandra's WhatsApp · 15:20New 4 ★ review from Laura M.
Suggested replyThank you Laura! So glad you like the cut. You're right about the wait: we're reworking our Saturday schedule. See you soon, Sandra.
PostEdit
15:21✓ Reply posted on Google
The day after an appointment · WhatsApp to Inès

Thank you for visiting Côté Coiffure. A review helps us a lot: [link to your Google listing]

Nothing is sent: everything happens in this page.

What happens

In order.

  1. Client

    A review arrives on Google

    Four stars, a remark about the wait.

  2. You

    A reply is suggested to you

    On WhatsApp, in your tone, taking the remark seriously.

  3. You

    One tap to post

    Or “Edit” to change a word.

  4. Client

    After the visit, the review request

    The next day, a message with the link to your listing.

For your business

What it changes

For your business, I set up

  • reading your new Google reviews;
  • replies suggested in your tone, never posted without you;
  • the review request after each appointment;
  • all of it on your WhatsApp.

PriceOn quotefixed price after a free diagnosis

Any tool subscriptions are billed separately and stated before you agree.

I want this for my business →

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A fictional business created for this example. An interactive example made by Atelier Sud.